FAQ

Where do you deliver your courses/classes?

LUC has held leadership development courses and team building events at various locations – hotels, conference centers, retreat sites, classrooms, client facilities – nationally and internationally. Some organizations need their people to stay on-site and are equipped for it; others want to get away from the work environment and meet off-site; and still others are so geographically dispersed that they need a central meeting location. Whatever the case, we’ll work with you to create the optimal environment for your people to learn.  Want to talk about Virtual Instructor-Led Training?  We do that, too.

What about your process?

First, let’s talk. Before we agree to work together, we need to discover if LUC is the right fit to work with your people and influence your workplace culture. Through initial communication we can share enough information for you to decide if you want a service proposal. We’ll rough out a service proposal within a few days, check that we’re on track, then make necessary adjustments. When you decide to move forward with our services, we’ll complete an in-depth needs assessment via instruments, interviews, face-to-face meetings, or a combination thereof. To assure long-term success with safety culture change, strategic plan development or whatever the challenge, the consultant assigned to your process will maintain frequent contact throughout the phases of design, delivery/implementation, and performance checkpoints.

What can I expect from your facilitators? And aren’t facilitators and trainers the same thing?

As far as the distinction between trainers and facilitators: Trainers are usually subject matter experts (SMEs for short), and are there to teach you how to do something you either don’t know how to do or need to get better at (example: How to drill a hole in the ground or work with Excel spreadsheets); Facilitators, while not necessarily SMEs, focus on utilizing what learners already know to bring them to their own understanding about a subject (example: How to better lead their people, whether it’s on a rig, on the sales floor, or in the board room).

That said, customers often praise the skill and adaptability of LUC facilitators – they’re experienced, personable, and promote dynamic and productive learning environments. Our facilitators connect with each client with great respect for what the client already knows, and we often do it with shared humor.  Whatever the situation, whether a SafetyDNA for Leaders course, a Culture Roadmap® or a simple teambuilding effort, we take care to build the trust that gives us permission to not only encourage but also to confront as needed.

What tools or assessments do you employ?

LUC is familiar with many different assessments.  We unashamedly recommend the Everything DiSC® suite of tools for many applications – they set the mark for combining depth of insight with user accessibility.

Other assessments we may employ include The Five Behaviors of a Cohesive Team, Gallup’s StrengthsFinder 2.0, TalentSmart’s Emotional Intelligence 2.0, Myers-Briggs Type Indicator (MBTI), The Birkman Method, Team Dimensions Profile, SafetyDNA and SafetyDNA for Leaders, and organization-wide surveys that include employee engagement metrics. We sell many of these same instruments, facilitator kits, and books for those professionals or organizations who want to do it themselves. Most require no training for the experienced trainer, although we will gladly provide consulting, coaching, and/or “train the trainer” services.

What is experiential learning?

Experiential or active learning is exactly what it sounds like: learning through experience. It’s how we all learn best, and that’s why LUC programs incorporate active learning. We’ve all experienced the challenge of taking an exciting idea, concept, or skill and making it our own. Reading and hearing about a new skill is just the first step: it’s only after we struggle with it, try it out, practice, fail and try again that we begin to gain competence… and that’s when real growth begins.